If you have any questions that are not listed below please head over to our Contact Us page. You can also send an email to firstname.lastname@example.org
My products were delivered damaged, what do I do?
How can I find out about new products?
Please sign up for our email list to find out about new products and promotions.You can also follow us on our social media platforms to stay in touch.
Are your products tested on animals?
All of our products are cruelty free and paraben free. W Cosmetics does not test on animals in either the development or production stages of our products.
Are your products vegan? Majority of our products are vegan. All of our ingredients will be clearly labeled for each product.
Does your makeup shades look exactly like they do on the website?
Here at W Cosmetics we try our best to make sure that we provide the best representation of our colors on our website. Color may vary depending on skin tone.
Is there a smell to the W Cosmetics Liquid Lipsticks? Our Liquid Lipstick do not contain fragrances. Because we are vegan and paragon free, some liquid lip shades have the smell of what we call “raw ingredients” which has a ‘chemical like’ fragrance to it! Nothing is wrong with the lipstick and it is 100% guaranteed fresh. We choose not to use artificial fragrances to mask it.
When will my favorite W Cosmetics products be restocked? Follow our social media outlets. All restocks will be announced there.
What is your return policy?
Unfortunately at this time we are not able to accept returns.
If goods are damaged, please send a description of the damage, a photo with the damaged item, as well as your order number to email@example.com with the subject line: DAMAGED. This should be submitted within 3 days of receiving your order.If you would like to return a faulty product please send an email to: firstname.lastname@example.org and include your name and order number. Please allow 24-36 hours to be contacted by a representative. Can I cancel my order?
- We aim to ship your order as quickly as possible so order cancellation requests will be considered but are not guaranteed. We cannot cancel an order after it has been processed.
- Cancellation requests should be emailed to email@example.com with the subject line: REQUEST TO CANCEL within 24 hours of your order being placed.
- Please include your order number so we can assist you.
How will my order be processed and shipped?
All orders are processed and shipped via USPS on business days only, excluding major holidays. Orders placed on Saturday, Sunday, or major holiday will be processed the next operating business day.
Estimated transit time for U.S orders?
First Class Mail: 7-10 Business Days.
Priority Mail: 1-3 Business Days.
Priority Express Mail: 1-2 Business Days
(Please refer to Shipping and Returns page)
Do you ship internationally?
Yes W Cosmetics ships internationally. (Shipment time estimation does NOT account for time spent at customs, border inspection facilities, etc)
Can I track my order?
A tracking number will be sent to your email once your item has shipped.
Is my information private?
YES! All of your personal information including credit card numbers, address, phone number, and email address are all kept private and SSL security protected. None of your information will be given to a third party.